Contact Our Support Team
Welcome to Shallowater, LLC. Whether you have a question about a curated piece, need help tracking an order, or want styling advice for your home, our team is here to help.
OUR CUSTOMER SUPPORT HOURS
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Monday – Thursday: 9:00 AM – 5:00 PM (Mountain Time)
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Friday - Saturday: Noon - 4:00pm (Mountain Time)
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Sunday: Closed
IMPORTANT: PACKAGE ARRIVED WITH SHIPPING DAMAGE?
We partner with reliable carriers, but large or fragile items can occasionally be damaged in transit.
As outlined in our store policies, all shipping damage, defects, or item shortages must be reported to us within 24 hours of delivery.
To process a replacement or a carrier claim, please email us directly at info@shallowaterhome.com with:
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Your Order Number in the email subject line.
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Clear photos of the damaged product.
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Clear photos of the external shipping box or packaging. Do not discard packaging.
Failure to report damage within this strict 24-hour delivery window voids our ability to file a claim with our freight carriers, and we will be unable to issue a refund or exchange.
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