Frequently Asked Questions

Welcome to Shallowater. We believe shopping for your home should be as enjoyable as finding the perfect piece. Below you'll find answers to common questions about ordering, shipping, returns, and our curated collections.

Shipping & Delivery

Where do you ship?

Shallowater currently ships within the United States and Canada. Shipping availability may vary for oversized, fragile, or specialty items.

How much does shipping cost?

Shipping costs are calculated at checkout based on the size, weight, and destination of your order. Certain oversized items, furniture, and specialty pieces may require additional shipping arrangements.

When will my order ship?

Most in-stock items are prepared for shipment within 2–5 business days. Delivery times vary depending on the item and destination.

Furniture, oversized pieces, and specialty items may require additional processing or delivery time. Any special shipping details will be noted in the product description or communicated before fulfillment.

Will I receive tracking information?

Yes. Once your order ships, you'll receive a confirmation email with tracking information when available.

Do you offer international shipping?

At this time, Shallowater ships within the United States and Canada only.

How are large or fragile items delivered?

Certain furniture, artwork, lighting, and oversized pieces may require specialized packaging, freight shipping, or white-glove delivery.

Delivery arrangements and any additional charges will be communicated as applicable. Please review each product description for item-specific information.

What should I do if my order arrives damaged?

We take great care in preparing items for shipment. If your order arrives damaged, please contact us within 24 hours of delivery.

Include your order number, photographs of the item, and photographs of the packaging. Please retain all original packaging until your claim has been reviewed. We will work with you to determine the appropriate resolution.

Returns & Exchanges

What is your return policy?

We want you to be pleased with your Shallowater purchase.

Eligible items may be returned within 14 days of delivery, provided they are unused, in their original condition, and returned with all original packaging and accessories.

Certain items are excluded from returns, as described below.

Are all items eligible for return?

No. Due to their unique nature, the following items may be designated final sale:

Vintage and antique pieces
Limited Edition artwork and one-of-a-kind collectibles
Custom or made-to-order merchandise
Items specifically marked Final Sale
Other items identified as nonreturnable in their product descriptions

Any final-sale designation will be clearly identified before purchase. These exclusions do not affect rights or remedies required by applicable law.

How do I start a return?

Please contact us at info@shallowaterhome.com with your order number and reason for return.

If your item is eligible, we will provide return instructions. Please do not send merchandise back without first requesting a return.

Who pays for return shipping?

For standard returns, return shipping costs are the customer's responsibility unless otherwise stated.

If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and arrange an appropriate resolution.

When will I receive my refund?

Once your return has been received and inspected, approved refunds will be issued to your original payment method within [5–10 business days].

Your financial institution may require additional time to post the credit.

Original shipping charges are generally nonrefundable unless required by law or otherwise specified.

Do you offer exchanges?

Because many of our pieces are available in limited quantities, direct exchanges may not always be possible.

If you would like a different item, please contact us to discuss availability and return eligibility.

Products & Collections

Are all Shallowater products new?

No. Our collections include a thoughtfully selected mix of new, vintage, and distinctive pieces.

Each product description will identify relevant information about the item's condition, materials, dimensions, and unique characteristics.

What should I know about vintage items?

Vintage and antique pieces often display signs of age, character, and previous use. These characteristics are part of what makes each piece distinctive.

We make every effort to describe and photograph the condition of our vintage offerings accurately. Please review all photographs, dimensions, and product details before purchasing.

Will the colors look exactly as pictured?

We strive to represent our products as accurately as possible. However, colors and finishes may appear slightly different depending on your screen settings, lighting, and the natural variations of materials.

Are all items available for immediate shipment?

Availability varies by product. Some pieces are stocked and ready to ship, while others may require additional fulfillment time.

Limited-edition, vintage, and one-of-a-kind items may be available in quantities of just one.

Can you help me with product details before I order?

Absolutely. If you have questions about dimensions, materials, finishes, or suitability for your space, please contact us before placing your order.

Orders & Payments

Can I change or cancel my order?

If you need to make a change, please contact us as soon as possible after placing your order.

We will do our best to accommodate requests before fulfillment begins. Orders that have already shipped or entered special-order processing may not be eligible for cancellation.

What payment methods do you accept?

Available payment methods are displayed at checkout.

Is my payment information secure?

Payments are processed through our website's supported payment providers using their security measures. Shallowater does not directly store complete payment card information.

Will I be charged sales tax?

Applicable sales tax is calculated at checkout based on the items purchased and the delivery destination.

Contact & Customer Care

How can I contact Shallowater?

For questions about products, orders, shipping, or returns, please email us at [customer service email].

We aim to respond within [1–2 business days].

Can you help me find a particular piece?

We love helping customers discover distinctive furnishings, art, and decorative objects. If you're searching for something specific, you're welcome to reach out with details about what you have in mind.